Any Questions
See our list of FAQ, and if you don’t find your answer, don’t hesitate to contact us, we will be happy to help you.

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ANY QUESTIONS

Frequently Asked Questions

BOOKING

Reservations are required on all tours.

From 2 to 30 people: You can directly book online.
If you are a larger group: you can use our website contact form. We will send you available dates, detailed itinerary and quote. And we will proceed to a manual booking.
For custom tours / special requests: you can use our website contact form.

We recommend you to book as early as possible to make sure we can accommodate you on your preferred date. Booking 2-3 weeks in advance is usually ok. For large groups or during high season, we recommend one month in advance.

Please send us your request using our contact form and we will let you know if your custom itinerary is possible.

FREE CANCELLATION TILL 24 HOURS BEFORE YOUR PRIVATE TOUR:
To receive a full refund of your deposit, travelers may cancel up to 24 hours before the experience start time in the local timezone. No refunds will be given after that time period.

You can adjust the number of participants till 24 hours before the tour. Price will be adjusted according to the price per person rate depending on number of people.

PARTIAL NO SHOW: In case less people attend the tour, the cancelation fee per person who is not coming equals with 100% of the cost of the tour per person.

NO SHOW: No-show will apply if you don’t show up within 30 minutes after your confirmed pick up time.

Ocean boat tours, Whale Sharks tour, Ocean snorkeling tours and scuba diving activities: These activities are subject to weather conditions. If Absolute Adventure decides to cancel due to very poor weather/unsafe conditions/sea port closed by local authorities, we will give you the option of an alternative tour date (if possible) or a full refund.

PRIVATE TOURS

Yes, all tours are private: only you with one guide and a driver.

From 2 to 25, 50 people or more!

For most of the tours, we require at least 2 people to organize a private tour, for some tours we require 3 or 4 adults minimum.

Till 30 people, you can directly booking online on the tour page. For more than 30 people contact us.

We don’t organize tours for only one person – solo travelers.

No, sorry. We don’t organize tours for only one person – solo travelers. 

The minimum number of people per booking is 2 adults. We don’t group solo travelers into small group tours.

We don’ accept solo travelers even if they are willing to pay for 2 adults.

No, we don’t organize group tours, even small groups.

PRICES & PAYMENTS

Our prices are in American Dollars – USD.

Yes, our prices are including taxes.

All prices include tax, but are subject to availability and cost changes. If for any reason the price changes, Absolute Adventure will contact you for your agreement or a free cancellation.

Yes. Payments with cards Visa – Mastercard – American Express are accepted with an extra 5% fee.

We offer you 3 options to pay the balance of your private tour:

Payments with cash accepted in USD, Euros or Pesos: according to the XE exchange rate of the day of your tour. We accept foreign bills only in perfect condition. Bills that are damaged, torn, scratched, with marks, with ink or tape will be refused.

Payments with card with an extra 5% fee (Visa-Mastercard-American Express): Amount charged in Pesos according to the XE exchange rate of the day of your tour. Prior to your trip to Mexico please check with your bank the maximum amount allowed for your card payments abroad. Your bank may charge you additional fees for paying by card abroad in a different currency from your own.

Payments with Paypal with an extra 5% fee: we send you the Paypal invoice by email before your tour, due before pick up the day of te tour.

SWIMMING & SNORKELING

Yes, you do need to know how to swim. Even if life jackets are mandatory in most of snorkeling locations, you need to be able to swim to follow your guide.

No we don’t. Prescription masks are personal and must be tailor made.
It is not possible to wear your glasses under a snorkeling mask.
Remember that when you put a mask in the water, you see thing 33% bigger and 25% closer anyway, so it will help!

Yes you can! Still we will provide you with life vests when mandatory and wetsuits for the cenotes.

We follow the DAN protocol (Divers Alert Network) for cleaning all diving and snorkeling equipment.

All gear is cleaned with sodium hypochlorite after each use/at the end of each tour.

We spray masks and snorkels with alcohol 70 in front of you before the snorkeling starts.

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